Privacy policy

Last updated: August 23, 2026

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Privacy Policy

This Privacy Policy describes how Vertical Doors Direct and its operator, Autobunch Inc. ("Vertical Doors Direct," "we," "us," or "our") collect, use, disclose, and otherwise process personal information when you visit VerticalDoors.shop, interact with our services, contact us, create a customer account where available, or make a purchase.

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website and checkout.

Personal Information We Collect

Depending on how you interact with our website and services, we may collect or process information including:

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Order and transaction information: products purchased, order history, order numbers, cancellations, returns, refunds, and transaction details.
• Payment-related information: payment method and transaction confirmation information. Payment credentials may be processed by Shopify and applicable payment processors rather than stored directly by us.
• Customer-account information: account details, preferences, and account settings where customer accounts are available.
• Vehicle and fitment information: vehicle year, make, model, body style, trim, configuration, or other information you provide when requesting compatibility assistance.
• Customer-support communications: information provided when contacting us regarding fitment, orders, shipping, returns, refunds, warranty assistance, installation referrals, or other support matters.
• Device and technical information: IP address, browser type, device information, operating system, network information, and similar technical identifiers.
• Usage information: website pages viewed, products viewed, cart interactions, referring pages, and similar information regarding interaction with our services.
• Marketing preferences: preferences relating to promotional communications where applicable.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, submit information, contact us, request product assistance, request an installer referral, or otherwise communicate with us;
• Automatically through our website, devices, cookies, and similar technologies;
• Through Shopify and service providers involved in operating our store; and
• Through business partners or other third parties where appropriate and permitted by applicable law.

How We Use Personal Information

We may use personal information to:

• Operate and maintain our website and online store;
• Process and administer customer orders;
• Process payments and transaction information;
• Provide product compatibility and fitment assistance;
• Coordinate order fulfillment and shipping;
• Provide order status and tracking information;
• Administer returns, refunds, and cancellations;
• Coordinate eligible manufacturer warranty requests;
• Assist with requested installation referrals;
• Provide customer service and respond to communications;
• Maintain, secure, troubleshoot, and improve our services;
• Detect and help prevent fraud, abuse, and unauthorized activity;
• Meet legal, regulatory, accounting, and compliance obligations;
• Establish, exercise, or defend legal rights; and
• Provide marketing communications where permitted and consistent with your communication preferences.

Order Fulfillment and Vertical Doors Inc.

Autobunch Inc. / Vertical Doors Direct is an authorized wholesale partner and reseller of Vertical Doors Inc.

Genuine Vertical Doors Inc. products ordered through our store are fulfilled and shipped by Vertical Doors Inc. from its manufacturer facility at:

Vertical Doors Inc.
542 3rd St
Lake Elsinore, CA 92530
United States

We may provide Vertical Doors Inc. with information reasonably necessary to fulfill and support your order, including your name, shipping address, contact information, order details, product information, and other information required for fulfillment.

Returns and Warranty Assistance

Eligible authorized returns are sent to the Vertical Doors Inc. manufacturer return facility in Lake Elsinore, California.

When you request return or warranty assistance, we may share relevant order information, contact details, product details, photographs, videos, vehicle information, and supporting information with Vertical Doors Inc. as reasonably necessary to evaluate or administer the request.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our services, including:

• Shopify, which provides the ecommerce platform used by our store;
• Vertical Doors Inc., for product fulfillment, shipping, returns, product support, and warranty coordination;
• Payment processors, to process customer transactions;
• Shipping carriers and fulfillment providers, to deliver orders and administer shipments;
• Technology and customer-service providers, which help operate, secure, maintain, or support our services;
• Analytics and advertising providers, where applicable and permitted by law;
• Professional advisers, such as legal, accounting, insurance, or other advisers when reasonably necessary; and
• Government or regulatory authorities, where required or permitted by applicable law or valid legal process.

We may also disclose relevant information in connection with a lawful merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

Relationship With Shopify

VerticalDoors.shop is hosted and powered by Shopify. Shopify may collect and process personal information in connection with your use of Shopify-powered ecommerce services.

Information submitted through our store may be transmitted to Shopify and other providers that support our ecommerce operations.

Shopify's processing of personal information is also governed by Shopify's applicable privacy terms and notices.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand usage, provide security, measure performance, and support advertising or marketing activities where permitted.

Your browser or device may provide controls for restricting or deleting cookies. Disabling certain technologies may affect website functionality.

Analytics and Advertising

We may use analytics and advertising services to understand website usage, measure performance, and evaluate advertising effectiveness.

Depending on applicable law and your location, you may have choices regarding certain uses or disclosures of personal information for targeted advertising or similar activities.

Where applicable, privacy choices may be available through our website or our Do Not Sell or Share My Personal Information page.

Installation Referrals

If you request an installation referral, we may use the information you provide to help identify or introduce you to an independent installation provider.

Independent installers are separate service providers and may have their own privacy practices. Information provided directly to an independent installer is subject to that provider's applicable practices and terms.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy or security practices of third-party services that we do not control. You should review their applicable privacy policies before providing personal information.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No electronic transmission, internet service, or information-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services and for legitimate operational, transaction, accounting, fraud-prevention, warranty, dispute-resolution, legal, and compliance purposes.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Children's Privacy

Our website and automotive products are not directed to children. We do not knowingly collect children's personal information in circumstances prohibited by applicable law.

U.S. Privacy Rights

Depending on your state of residence and applicable law, you may have rights relating to personal information, which may include the right to:

• Request access to certain personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request a portable copy of certain personal information;
• Opt out of certain processing activities where applicable; and
• Appeal certain decisions relating to a privacy request where required by applicable law.

These rights may be subject to verification requirements, exceptions, and limitations under applicable law.

California Privacy Choices

California residents may have additional privacy rights under applicable California law.

Where applicable, customers may submit relevant privacy choices through the privacy controls provided on our website or through our Do Not Sell or Share My Personal Information page.

We will not unlawfully discriminate against a customer for exercising a privacy right provided by applicable law.

Verification of Privacy Requests

We may take reasonable steps to verify your identity before fulfilling certain privacy requests in order to protect customer information.

Where allowed by law, an authorized agent may submit a request on behalf of another individual. We may request evidence of the agent's authority.

Marketing Communications

You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in those communications.

Even after opting out of promotional communications, we may continue to send non-promotional messages relating to transactions or customer service, including order confirmations, shipping information, returns, refunds, warranty communications, and other service-related notices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or business practices.

The updated policy will be posted on this website with a revised "Last updated" date when appropriate.

Contact Us

For questions about this Privacy Policy or a privacy request, contact:

Vertical Doors Direct / Autobunch Inc.
270 East Flamingo Road, Suite 214
Las Vegas, NV 89169
United States

Email: sales@verticaldoors.shop
Phone/Text: +1 725 780 8324
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time