Shipping policy
This Shipping Policy explains how orders placed through Vertical Doors Direct at verticaldoors.shop are processed, fulfilled, shipped, and delivered within the United States.
Vertical Doors Direct is an independent authorized reseller of genuine Vertical Doors, Inc. products. We are not the manufacturer. Certain products may be fulfilled or shipped directly through the manufacturer or an authorized fulfillment channel.
Order Confirmation
After placing an order, you will receive an order confirmation email confirming that we have received your order.
The order confirmation does not mean that your order has shipped. Orders remain subject to payment verification, product availability, vehicle fitment review where applicable, and order acceptance.
Please review your order confirmation carefully and contact us promptly if any information is incorrect.
Order Processing and Handling
Our standard order handling time is typically:
10–14 business days, Monday through Friday
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Because many Vertical Doors, Inc. products are vehicle-specific, processing time may vary depending on product availability, manufacturer workload, fitment requirements, order volume, or other order-specific circumstances.
If an unexpected delay affects your order, we will make reasonable efforts to provide an updated estimated timeframe.
Shipping Time
After your order has been processed and dispatched, estimated carrier transit time is typically:
3–5 business days
Delivery times are estimates only and are not guaranteed.
Carrier delays, weather conditions, holidays, regional service disruptions, address issues, or other circumstances outside our reasonable control may affect delivery.
Estimated Total Delivery Time
For most orders, the estimated total delivery timeframe is approximately:
13–19 business days
This estimate includes both order handling and carrier transit time.
Certain special-order, backordered, vehicle-specific, or temporarily unavailable products may require additional time.
Shipping Area
We currently ship to customers throughout the United States.
Shipping availability and delivery times may vary depending on the destination, product type, carrier service, and fulfillment requirements.
Any applicable shipping charges or restrictions will be shown at checkout before the order is completed.
Shipping Cost
Standard shipping is free on eligible orders within the United States unless otherwise stated on the product page or at checkout.
Any applicable shipping charges will be clearly displayed before the customer completes the purchase.
Shipping Carrier
Orders may be shipped using UPS or another suitable carrier selected based on the product, destination, and fulfillment requirements.
The carrier used for your order will be shown in the shipping confirmation or tracking information when available.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take some time to become active after the carrier receives the shipment.
If your order has exceeded the published handling timeframe and you have not received shipping or tracking information, please contact us at sales@verticaldoors.shop.
Signature Required
Due to the size and value of certain products, some shipments may require a signature upon delivery.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their shipment.
If a shipment is returned because delivery could not be completed after the carrier's permitted delivery attempts, additional shipping charges may apply before the order can be shipped again.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has entered fulfillment or has been shipped, we cannot guarantee that the shipping address can be changed.
Additional carrier charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Order Acceptance and Verification
We reserve the right to request additional information before accepting or fulfilling an order where reasonably necessary for payment verification, fraud prevention, address verification, product fitment confirmation, or order accuracy.
We may refuse or cancel an order if:
- Payment cannot be verified
- Required order information is incomplete or incorrect
- We reasonably suspect fraudulent or unauthorized activity
- The product is unavailable
- A material pricing or listing error has occurred
- We are unable to fulfill the order as placed
If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.
Pricing Errors
We make reasonable efforts to ensure that product prices and information are accurate.
If a material pricing or listing error is identified before fulfillment, we may contact you for instructions or cancel the affected order.
If an order is cancelled because of an error on our part, we will notify you and process any applicable refund to the original payment method.
Delayed or Backordered Products
Certain vehicle-specific products may occasionally require additional manufacturer processing time or may become temporarily backordered.
If a significant delay becomes known to us, we will provide updated information when available.
A delay does not automatically mean that an order has been cancelled.
For cancellation eligibility and any applicable fees, please review our Return & Refund Policy.
Damaged, Missing, or Incorrect Items
Please inspect your shipment promptly after delivery.
If the package or product arrives damaged, incomplete, or incorrect, please contact us as soon as possible and preferably within 5 business days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping box and packaging
- Photographs of any visible shipping damage
- A photograph of the shipping label when requested
Please keep all original packaging until the issue has been reviewed.
Do not install, modify, drill, trim, or otherwise alter a product that appears damaged, incomplete, or incorrect before contacting us.
Lost or Missing Shipments
If tracking shows that your order has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any carrier delivery notes.
You may also contact the carrier directly for additional delivery information.
Please notify us at sales@verticaldoors.shop if further assistance is required.
Carrier investigations and claims may require additional processing time.
Customer Responsibilities
Customers are responsible for providing accurate order and shipping information, confirming product compatibility before purchase, and reviewing tracking updates after shipment.
Please inspect the product after delivery and contact us before installation if the item appears damaged, incomplete, incorrect, or incompatible.
Installation and Delivery
Standard product delivery does not include installation unless installation is expressly included in the specific product or service purchased at checkout.
Any independent installation service, installer referral, labor arrangement, scheduling, workmanship, or related service is separate from standard product shipping unless specifically stated otherwise.
Vertical Doors Direct
Address: 270 East Flamingo Road, Suite 214, Las Vegas, Nevada 89169, United States
Phone: +1 725 780 8324
Email: sales@verticaldoors.shop
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day