Manufacturer Warranty & Product Support

Vertical Doors Inc. Manufacturer Warranty

Vertical Doors Direct, operated by Autobunch Inc., is an authorized wholesale partner and reseller of genuine Vertical Doors Inc. products. Vertical Doors Direct is not the manufacturer. Eligible product warranty coverage is provided by Vertical Doors Inc., and we assist customers who purchased from our store with coordinating manufacturer warranty claims.

Limited Lifetime Coverage

Vertical Doors Inc. states that its limited lifetime warranty applies to eligible steel components of its vertical-door conversion kits and covers replacement of eligible parts that break through normal use, subject to the manufacturer’s current warranty terms, exclusions, maintenance requirements, and claim review.

Six-Month Components

Gas shocks, heads, and stripper bolts carry a six-month manufacturer warranty. Warranty eligibility is determined by Vertical Doors Inc. under its current terms.

Maintenance and Exclusions

Manufacturer warranty coverage can depend on proper maintenance and product condition. Hinges, grease fittings, and shock fittings should be maintained in accordance with the manufacturer’s instructions. Rust, lack of required maintenance, misuse, improper installation, vehicle damage, unauthorized modification, normal wear outside the stated coverage, and other manufacturer exclusions may not be covered.

Installation Labor

Product warranty and installation labor are separate. Independent installers determine their own workmanship terms and any labor warranty. Vertical Doors Direct does not represent independent installers as employees of Vertical Doors Direct or Vertical Doors Inc.

How to Request Warranty Support

Contact us with your order number, vehicle year, make and model, a description of the issue, and clear photographs or video when requested. We will review the information and coordinate eligible claims with Vertical Doors Inc.

Email: sales@verticaldoors.shop
Phone/Text: +1 725 780 8324
Support hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Replacement-part shipping, return shipping, documentation, inspection, and other claim requirements are governed by the manufacturer’s current warranty terms. Contact us before shipping any item for warranty review.