Refund policy

Last updated: August 23, 2026

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Return & Refund Policy

Please review this policy before purchasing, installing, modifying, or using a product.

Our return conditions for genuine Vertical Doors Inc. products are aligned with the applicable manufacturer/supplier return requirements described below.

7-Day Return Window

Eligible standard returns must be requested within 7 calendar days after the order is delivered.

Contact us within this period to request a Return Authorization (RA).

Return Authorization Required

A Return Authorization (RA) must be obtained before shipping any product back.

Contact us with your order number and the reason for the return. If the return meets the applicable eligibility requirements, we will provide authorization and return instructions.

Products sent without a valid Return Authorization may be refused or may not qualify for return processing.

Authorized Return Address

All approved returns must be sent to the Vertical Doors Inc. manufacturer and authorized return facility:

Vertical Doors Inc.
542 3rd St
Lake Elsinore, CA 92530
United States

Do not send a return until you have received Return Authorization and return instructions.

Do not send returns to the Vertical Doors Direct / Autobunch Inc. business address at 270 East Flamingo Road, Las Vegas.

Standard Return Eligibility

To qualify for a standard return, the product must be:

• Returned within the applicable 7-day return period;
• Authorized for return before shipment;
• New;
• Unused;
• Uninstalled;
• Unmodified;
• Complete with applicable components and hardware; and
• Returned in its original condition and packaging where applicable.

Installed Products

Products that have been installed on a vehicle are not eligible for a standard return.

Installation changes the condition of the product and may also involve vehicle-specific fitting, adjustment, modification, or use.

An installed product that develops a potential covered product issue may instead be eligible for review under the applicable Vertical Doors Inc. manufacturer warranty. Warranty eligibility is separate from standard return eligibility.

Customer-Choice / Buyer's Remorse Returns

Eligible returns requested because the customer changed their mind, no longer wants the product, or ordered an incorrect application despite the product information being accurately presented are subject to the standard return conditions in this policy.

For an accepted standard return:

• The customer is responsible for return shipping costs;
• A 25% restocking fee applies; and
• Original outbound shipping charges, if any, are non-refundable.

Return Shipping

Customers are responsible for arranging and paying return shipping for eligible standard returns.

We recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.

The customer remains responsible for following the Return Authorization instructions provided for the return.

25% Restocking Fee

A 25% restocking fee applies to accepted standard returns.

The restocking fee is calculated as 25% of the eligible product price and will be deducted from the applicable refund.

Original Shipping Charges

Original outbound shipping charges, when applicable, are non-refundable unless otherwise required by applicable law.

Order Cancellation Before Shipment

An order that has not yet shipped may be eligible for cancellation.

Approved pre-shipment cancellations are subject to a 5% cancellation fee.

Please contact us promptly if you want to request cancellation. Once an order has shipped, it can no longer be handled as a pre-shipment cancellation and the applicable return conditions will apply.

Damaged, Defective, Incomplete, or Incorrect Products

If you believe your order arrived damaged, defective, incomplete, or different from the product you ordered, contact us promptly before installing, modifying, or returning the product.

Please provide your order number, a description of the issue, and clear photographs or video of the product and packaging when requested.

We will review the circumstances and provide appropriate instructions based on the nature of the issue, applicable manufacturer terms, and any rights available under applicable law.

Do not independently return a damaged, defective, incomplete, or incorrect product without return instructions.

Return Inspection

Authorized returns are inspected after they are received at the authorized return facility.

Return approval and the applicable refund amount depend on compliance with this policy, including product condition, completeness, return authorization, and other applicable return requirements.

Refund Method and Processing Time

After an eligible return has been received, inspected, and approved, the applicable refund will be issued to the original payment method within up to 14 business days.

The eligible refund amount will reflect the applicable 25% restocking fee, non-refundable original shipping charges when applicable, and any other deductions permitted under this policy and applicable law.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.

Exchanges

We do not guarantee direct exchanges for returned products. If you need a different vehicle application or product, contact our support team before returning or ordering another item so we can review the available options.

Manufacturer Warranty

Standard return eligibility and manufacturer warranty eligibility are separate.

Certain Vertical Doors Inc. products and components may be eligible for manufacturer warranty coverage under Vertical Doors Inc.'s applicable warranty terms.

Vertical Doors Direct assists customers who purchased through our store with coordinating eligible manufacturer warranty requests.

For warranty information, please review our Manufacturer Warranty & Product Support page.

Contact Us Before Returning Anything

Email: sales@verticaldoors.shop
Phone/Text: +1 725 780 8324
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Vertical Doors Direct / Autobunch Inc. Business Address:
270 East Flamingo Road, Suite 214
Las Vegas, NV 89169
United States

Authorized Return Facility:
Vertical Doors Inc.
542 3rd St
Lake Elsinore, CA 92530
United States

The California return address does not remove the requirement to obtain an RA before shipping a return.